Communication streams

ABSTRACT

Embodiments described herein organize and percolate important messaging and information to the top of a communications pile, and create a high ratio of front-and-center communication versus chatter communication. This is analogous to creating a high signal-to-noise ratio in signal communications. Thus, embodiments described herein raise the desired signal level high above the noise level to obtain a visual at-a-glance level of communication with reduced clutter or no clutter.

CROSS-REFERENCE TO RELATED APPLICATIONS

This application is a continuation application of U.S. application Ser.No. 14/567,763 filed Dec. 11, 2014, which is a continuation of U.S.application Ser. No. 14/329,665, filed Jul. 11, 2014, which claimspriority to U.S. Provisional Application No. 61/845,019, filed on Jul.11, 2013, the entire contents of each are incorporated herein byreference.

BACKGROUND

The “background” description provided herein is for the purpose ofgenerally presenting the context of the disclosure. Work of thepresently named inventors, to the extent it is described in thisbackground section, as well as aspects of the description which may nototherwise qualify as prior art at the time of filing, are neitherexpressly or impliedly admitted as prior art against the presentinvention.

Several forms of electronic communications are available, such ase-mail, personal and professional social networks, blogs, instantmessaging, texting and chatting. However, there is little to noorganization within each of these types of electronic communications. Asa result, this lack of organization leads many people to utilize severalof these sources to meet their various needs.

Many organizations or businesses also utilize some form of businessrecords or artifacts, such as status reports, activity logs, and timereports to keep current with operations. These reports can be very timeconsuming to compile, since information is gathered from multipleunrelated sources. This lack of organization within various sourcescauses an overload of unrelated and unorganized communication andinformation.

SUMMARY

Embodiments described herein organize and percolate important messagingand information to the top of a communications pile, and create a highratio of front-and-center communication versus chatter communication.This is analogous to creating a high signal-to-noise ratio in signalcommunications. Thus, embodiments described herein raise the desiredsignal level high above the noise level to obtain a visual at-a-glancelevel of communication with reduced clutter or no clutter.

Embodiments described herein also consolidate communications, whereinmany products, such as reports can be derived from an original body orpool of communications. Accordingly, communications from one source,such as email, can be fully integrated with other sources ofcommunications. This creates an effective and efficient “one-stop shop”of communication in a centralized and easily organized manner.

Embodiments described herein provide a visual accuracy and timelysituational awareness using activity-focused communication streams. Acommunication stream, as described herein may be a private messagestream for a defined group, created by a team leader or owner. Entitiesare invited to join the private stream as stream members. Entities canbe individuals, organizations, companies, associations, committees,sensors, other machine systems, and the like. The stream is usuallycentered around an objective (project or activity), theme, or goal.Individual stream members may post activity status messages, which aretagged with an individual tag or icon that is representative of themessages' content. Examples include, but are not limited to a status,information, issue, resolution, deliverable, question, answer, concern,feedback, comment, task assigned, task completed, meeting started, ormeeting ended type of message.

The displayed icon allows stream members to immediately determine theimportance and the kind of activity that is occurring by a visualidentification at-a-glance, without reading or interpreting the message.The stream owner can configure message types and category data values,along with relationship rules, such as an issue/resolution, aquestion/answer, a task assignment/completion, topical discussions,automatic knowledge creation, instant status reporting, milestones, anddeliverables. As an example, when a task is assigned, messages arethreaded to the task activity. An intelligent search engine mixes andmatches combinations of category field values with message words orphrases.

A communication stream can be used in status reporting. A combination ofmicro-blogs from stream members and filtering by selected parametersprovide a comprehensive status report with no additional work or inputfrom outside sources. The communication stream can also be tied to otherdevices, such as a smart device, to provide alerts and notification ofevents, milestones, status, inactivity, and excess activity, forexample.

Embodiments described herein enable real time social networking,collaboration, publishing, and feedback relating to different customersor members from a local and/or geographically dispersed team. Real timedata collection is also enabled, including but not limited to billablehours, activity notes, milestone accomplishments, issues, and problemresolution information from individual members in a manner that isintegral with their normal daily work activity.

Described herein is a computer-implemented method that includesgenerating, at one or more servers, a communication stream having one ormore stream members and receiving, at the one or more servers, aplurality of stream messages from the one or more stream members, theplurality of stream messages each including a message content and amessage type. The method further includes adding, at the one or moreservers, the stream messages to the communication stream to beaccessible by the one or more stream members, and analyzing, at the oneor more servers, the message type of each of the stream messages andforming correlations there-between, the correlations being a function ofcomplementary message rules. The method also includes serving, from theone or more servers to a client device, communication stream statusupdates to the client device, the communication stream status updatesbeing based in part on message types of the plurality of stream messagesand an analysis of correlations formed between the plurality of streammessages.

The message type indicates status events relating to an objective of thecommunication stream.

The message type includes at least one of status, feedback, question,answer, issue and resolution.

The amount of available message types cannot exceed a predeterminedvalue.

The method further comprises analyzing, at the one or more servers andin response to receiving a response message to a stream message, themessage type of the stream message and the message type of the responsemessage to form a correlation there-between, the correlation being afunction of the complementary message rules.

The method further comprises filtering, at the one or more servers, themessages based on the message types.

The method further comprises filtering, at the one or more servers, thestream messages based on the message types and correlations formedbetween the stream messages.

The communication stream further includes category indicatorsidentifying various aspects of activities relating to an objective ofthe communication stream.

Each stream message further includes a category indicator.

The method further comprises filtering, at the one or more servers, thestream messages based on the category indicator and the message type.

The communication stream status updates include metrics relating tostream messages having correlations satisfying the complementary messagerules.

The method further comprises serving, from the one or more servers tothe client device, a user interface having a first section containing aplurality of stream messages each containing a visual indicatorcorresponding to the message type of the particular stream message, anda second section containing details of a select stream message.

Described herein is a computer-implemented method for providing acommunication stream on a client device, the method comprising:transmitting, from the client device to at least one server, a commandfor the at least one server to generate a communication stream havingone or more stream members, a user of the client device being one memberof the communication stream; transmitting, from the client device to theat least one server, a plurality of stream messages, the plurality ofstream messages each including a message content and a message type;receiving, at the client device from the at least one server, thecommunication stream accessible by the one or more stream members andhaving the stream messages, the communication stream further havingcorrelations formed between the message types of the stream messages,the correlations being a function of complementary message rules; andreceiving, at the client device and from the at least one server,communication stream status updates to a client device, thecommunication stream status updates being based in part on message typesof the stream messages and an analysis of correlations formed betweenthe stream messages.

The message type indicates status events relating to an objective of thecommunication stream.

The amount of available message types cannot exceed a predeterminedvalue.

The method further comprises: receiving, at the client device and fromthe at least one server, messages filtered based on the message typesand correlations formed between the stream messages.

The communication stream further includes category indicatorsidentifying various aspects of activities relating to an objective ofthe communication stream.

Each stream message further includes a category indicator.

The method further comprises: receiving, at the client device from theat least one server, messages filtered based on the category indicatorand the message type.

The communication stream status updates include metrics relating tostream messages having correlations satisfying the complementary messagerules.

The foregoing paragraphs have been provided by way of generalintroduction, and are not intended to limit the scope of the followingclaims. The described embodiments, together with further advantages,will be best understood by reference to the following detaileddescription taken in conjunction with the accompanying drawings.

BRIEF DESCRIPTION OF THE DRAWINGS

A more complete appreciation of the disclosure and many of the attendantadvantages thereof will be readily obtained as the same becomes betterunderstood by reference to the following detailed description whenconsidered in connection with the accompanying drawings, wherein:

FIG. 1 illustrates an integration of communication, according to anembodiment;

FIG. 2A is a graph illustrating a communication signal-to-noise ratio;

FIG. 2B is a graph illustrating a communication signal-to-noise ratio,according to an embodiment;

FIG. 3A illustrates a communication scheme;

FIG. 3B illustrates a communication scheme, according to an embodiment;

FIG. 4A illustrates the components of a message, according to anembodiment;

FIG. 4B illustrates message information, according to an embodiment;

FIG. 5 is a screen shot of a message entry, according to an embodiment;

FIGS. 6A-6B are screen shots of fields of a message, according to anembodiment;

FIG. 7 is a screen shot of message types, according to an embodiment;

FIG. 8 is a screen shot of message type relationships, according to anembodiment;

FIG. 9 is a screen shot of category fields, according to an embodiment;

FIG. 10 is a screen shot of managing work items, according to anembodiment;

FIGS. 11A-11B illustrate a sub-stream hierarchy, according to anembodiment;

FIGS. 12A-12G are screen shots of a template wizard, according to anembodiment;

FIG. 13 is a screenshot of a console, according to an embodiment;

FIG. 14 illustrates a status report, according to an embodiment;

FIG. 15 is a screen shot of a stream analysis, according to anembodiment;

FIG. 16A illustrates a cybersecurity dashboard, according to anembodiment;

FIG. 16B illustrates a business process overview, according to anembodiment;

FIG. 17 illustrates a hardware infrastructure, according to anembodiment;

FIG. 18 illustrates a hardware view of a server and/or computer,according to an embodiment; and

FIG. 19 illustrates a flow chart describing the generation andprocessing of stream information, according to an embodiment.

DETAILED DESCRIPTION OF THE EMBODIMENTS

Referring now to the drawings, wherein like reference numerals designateidentical or corresponding parts throughout the several views, FIG. 1illustrates how embodiments described herein integrate one or morerealms of communication together to form an integrated and unifiedrealm. Communication realms indicate various services that providedifferent types of communication paradigms. For example, communicationrealms can include consumer social networking, consumer group messaging,and commercial collaboration applications. The consumer socialnetworking realm may include features such as messaging, photos, videos,and public domains. Two consumer social networking entities includeFacebook™ and Twitter™. However, several other established entitiesexist within the consumer social networking realm. The consumer groupmessaging realm may include features such as group messaging, photos,and public domains. Consumer group messaging entities include, but arenot limited to, Beluga™ GroupMe™, Fast Society™, Yobongo™, andTextPlus™. The commercial collaboration application realm may includefeatures such as group messaging and shared files. Commercialcollaboration application entities include, but are not limited to,Chatter™, Yammer™, Office Medium™, Basecamp™, and CubeTree™. Embodimentsdescribed herein integrate some or all facets of social networking,group messaging, and collaboration into a single realm to provide aunified communication experience having decreased communication clutter.

FIG. 2A is a graph which illustrates various realms of communication inlight of communication volume, communication friction, i.e. an ease ofsending a message, and signal-to-noise ratio (i.e. relevantcommunications to unrelated or unnecessary communications). With theexplosion of communication and modes of communication in recent years,conversations can take place simultaneously over several competingchannels, which create confusion and inefficiency, thereby requiringmultiple changes in context. In addition, the ability to access andorganize prior content easily and seamlessly across all communicationchannels becomes more challenging. The graph of FIG. 2A illustrates thisproblem by graphically indicating that when communication gets easier(less friction) and communication volume increases, communication noiseincreases exponentially. As a result, it becomes very hard to identify,organize, and focus on messages that are relevant or important, i.e. thecommunication signal, while also maintaining easy communicationparadigms. Accordingly, the communication signal-to-noise ratio is onlygood within a small window, which drops rapidly.

The graph of FIG. 2B illustrates an effective communicationsignal-to-noise ratio according to embodiments described herein. Even asthe noise level increases dramatically due to increased communicationvolume and decreased communication friction, the effective communicationsignal-to-noise ratio stays high. In other words, the amount of relevantand related communications becomes easier to identify and manage, evenas communication volume is increased due to easier communicationparadigms provided by the system described herein. Thus, as will bedescribed herein, embodiments provide the tools for important andrelevant communications to take a “front-and-center stage” for immediatereception and easy organization by a communication recipient.

FIG. 3A illustrates a person-centric mechanism of communication, ascompared to a team-centric communication mechanism illustrated by FIG.3B according to embodiments described herein. As illustrated in FIG. 3A,an individual will receive messages from every person who is related(i.e. friend, group member) to the individual, thereby providing acluttered newsfeed of both relevant and irrelevant messages. Forexample, a person may receive information from one related memberrelating to a project the individual is working on, which may get lostdue to additional message clutter/noise from the plurality of otherrelated members. Thus, conventional communication schemes areperson-centric, wherein all facets of communication flow on anindividual entity basis as input and output.

In contrast, embodiments described herein and as illustrated by FIG. 3Bare team-centric. A team-centric concept more accurately describes ourreal lives, which makes this a successful and accurate model. As anexample for illustrative purposes only, our lives may contain a familycomponent, a work or career component, various social components, arecreational component, a medical/health component, an educationalcomponent, etc. Rather than crush each of these components into the samecommunication bin, embodiments described herein separate thesecomponents into individual streams, where a stream is defined as aprivate message stream for a defined group, created by a team leader orowner. In the example described above, an individual may be a teamleader in some of the streams and a team member in other streams. Asanother non-limiting example, a stream owner may generate multiplestreams designating individual work projects. Each stream may have someoverlapping team members as well as different team members based on whois assigned to work on the various work projects. Further, sub-streamscan be created as further described herein, where a subset of teammembers may be involved based on the particulars of the project and adesired level of granularity.

FIG. 4A illustrates the components of a stream message 400 according toone example. An upper portion of the stream message 400 illustrates themessage author name 410, along with a picture of the message author 420,and the age of the message 430. The message 440 is illustrated in thebody of the stream message 400. To save on memory and to ensure succinctand “to-the-point” messages, in one embodiment, the message 440 may belimited to a certain amount of characters or sentences. However, inother embodiments, the message 400 may contain as many characters as themessage author 420 requires to convey the message. Further, in anembodiment, one or two sentences of the message body are displayed inthe message stream itself. However, more of the message or the entirecontents may be displayed in a content pane, as illustrated furtherherein. Alternatively, or in addition to, the stream owner may set apredetermined amount of characters and/or sentences to be visible in themessage stream

Several other embodiments can be utilized, in addition to or incombination with that described previously, to meet the needs of thestream users. A message tray 450 may be included in the stream message400 and can include executable icons or indicators illustrating actions,such as “reply” or “more content.” These types of actions would easilyallow a stream member to reply to the message or to see if there is anyadditional content which cannot be viewed in the current stream message400 pane. A message type indicator 460 icon may also be included on thelower left side of the stream message 400. The message type indicator460 indicates what type of stream message 400 the message author 410 hascreated, thereby providing an easy way for a stream member to come up tospeed on what the message is about or how it may relate to othermessages in the stream. A stream is a way of identifying, via words orvisual indicators, the relevance and importance of the message. Some ofthe basic icons could be representative of information that is beingprovided in the stream message 400 itself, such as a deliverable, aquestion asked, information provided, an answer provided, an issue, aresolution, a resource needed, a comment and/or an urgent message.However, several other message types and their respective icons arecontemplated by embodiments described herein, which can be customizedand extrapolated upon to meet the needs of the stream members.

FIG. 4B illustrates stream message information according to one example.As such, FIG. 4B illustrates a non-limiting example of a data structurefor storing a stream message and the information related thereto. Asillustrated in FIG. 4B, the stream message includes, but is not limitedto a plurality of information such as location data 470, data and timeinformation 472, content 474, member name 476, mode information 478,message type 480, options information 482, external links or information484, categories 486, stream information 488, internal links 490, andtype complement 492. The location data 470 can indicate a location atwhich a stream member is located who posted the message. The locationdata 470 can be predetermined and statically assigned or it can changebased on where the stream member is located when posting a message. Thedate and time information 472 indicates a date at which the message wascreated or posted along with a start time and an end time for themessage. The start and end time can vary, based on the type of streammessage. For example, a stream message that is posting information mayhave a similar start and end time as the message is merely reportinginformation to other stream members. However, a message having aquestion may have a different end time, representing a time at which theposter of the stream message requires an answer. In select embodiments,these times can be automatically adjusted based on the location data 470and time zone differences, thereby ensuring that all deadlines areaccurately met and that stream members can easily come up to speed onthe progress or status of stream members and stream content.

The content information 474 includes information representing thecontent of the message to be conveyed to the other stream members. Forexample, the content may be textual information, audio information, orvideo information. The member name 476 includes the person creating orposting the message. The mode information 478 indicates the mode of aparticular stream message. In select embodiments and as a non-limitingexample, the mode 478 of a stream message can be a message format, taskformat, video meeting format, recorded audio meetings, or chat logtranscripts. In other words, a stream member may choose to post amessage to the stream and would therefore select a message format mode.If a stream member wants to assign a task or post a task to the stream,the stream member could select the task mode. Further, if a streammember wants to initiate a meeting, the stream member would select theassociated meeting mode. It is contemplated that the meeting mode alsoincludes non-limiting examples, such as a teleconference mode that maybe audio-only, text, or any combinations thereof.

The message type information 480 includes information identifying thetype of message that is being posted to the stream. The message typeinformation 480 may defined differently for different streams and can beutilized to identify status events or milestones that relate to managingthe progress towards an accomplishment of an objective relating to thestream. As described previously, non-limiting examples of message typesinclude information, comment, feedback, concern, question, answer,issue, resolution, and deliverable. However, other message types may bemanually generated by a stream owner or generated by another system, asdescribed further herein. The information message type indicates that astream member is posting information about a certain topic, condition,event, or perhaps a status update with respect to an assigned task thathas been posted to the stream. The comment message type indicates acomment a stream member may have with respect to a certain topic withinthe stream or with respect to another message that has been posted by adifferent stream member. The feedback message type indicates feedbackthat a stream member may have provided to another stream member. Forexample, one stream member may be seeking thoughts on something theyhave posted or on a project they are working on, and another streammember can reply with feedback. The concern message type indicates thata stream member may be concerned with something that is contained withinthe stream. For example, a stream member may express concern withrespect to a deadline of a particular task or with respect to feedbackor answers that another stream member has posted on the stream. Otherexamples may be contemplated for each message type as to how the messagetype applies to the stream.

The question message type indicates that the stream member has aquestion with respect to a certain topic. The stream member can therebypost a message having a question message type, thereby providing animpetus for other members of the stream to answer the question uponseeing the message type. The answers are posted in response to thequestion and therefore have their own message type. Issues are anothermessage type that can be utilized by stream members to indicate aproblem they may be having with a particular task or if they may not beavailable at certain times or dates for a particular meeting, forexample. Like with the question/answer message type paradigm, aresolution message type may be provided which posts a stream messageindicating a resolution to the issue. For example, one stream member mayindicate that he'll be available for the meeting and can take the placeof another stream member who may not be available. The deliverablemessage type indicates that a deliverable is required for a particulartask, assignment, or project within the stream. It allows other streammembers to know that a deliverable will be required upon completion. Thedeliverable message type may also indicate that the stream member isposting a deliverable in response to a previously assigned task,project, and/or other assignment or objective.

As described herein, to provide stream members with an easyunderstanding of what is taking place on the stream, each message typecomes with a distinct icon or other visual or graphical element that isdisplayed within the stream message 400, thereby allowing a user toquickly grasp the type of each message. Further, in select embodimentsand as described further herein, stream members may be required toselect a message type 480 when posting a message to the stream.Therefore, in a stream of messages which already have decreased clutterdue to their content being directed to a particular stream, the systemfurther reduces communication clutter by allowing stream members toquickly peruse stream messages by message type. A stream member taskedto resolve any issues within the stream may focus on messages having aquestion message type or issue message type, thereby allowing the streammember to efficiently manage his time within the stream. Furtherinformation with respect to the message type 480 information is providedherein, particularly with respect to FIG. 7.

In selected embodiments, the system may limit the amount of messagetypes 480 that can be generated by the stream owner to a predeterminedvalue. For example, the system may limit the number of message types toseven. The stream owner has the option of placing this limitation on thenumber of message types or allowing an unlimited amount of messagetypes. Limiting the number of message types 480 prevents an overwhelmingamount of various messages having a myriad of message types 480 whichhas the potential to introduce noise into the communication stream.

The options information 482 can include, but is not limited toinformation such as whether the message is urgent, whether any links areto be included within the message, whether files are uploaded with themessage, and whether the message is for internal use only. When amessage includes links and/or uploaded files, this information is alsostored along with the message in the form of external information 484,which includes the links or provides pointers to the stored location ofvarious uploaded files. In select embodiments, the message datastructure itself can store the uploaded files as well.

The categories field 486 of the message can include information that isestablished by a stream owner, such as whether the message relates to acertain activity taking place within the stream. Accordingly, thecategories field 486 may be used to relate messages to other aspects ofa stream's activity, such as project management, timesheet, or othertracking system identification codes or activity categories, due dates,occurrence dates and the like. For example, the message being posted maybe related to a particular task and therefore the user may select from alist of tasks included within the stream when posting a message. Thus amessage created using a particular category field will have a categoryindicator located within the message to alert other stream members ofthe particular category the message relates to in the stream. Thisindicator can be textual or a visual indicator. A category field can becalled any name that is relevant to the particular stream activity thatdescribes the items in the list. Another example of a category field is“activity.” The “activity” category field would list individual activityitems within that field. Other examples of category fields include, butare not limited to “start time,” “end time,” “due date,” and “state.” Acategory field can also be specific names, such as a listing of allcommittees in which the user is a participating member.

Accordingly, various category fields can be generated based on anobjective of the stream and activities within the stream. For example, aproject manager might use the “start time” and “end time” categoryfields 486 as well as a “state” category field indicated a state inwhich a stream member performed the activity. A “work item” categoryfield may also be included having a list of project/task codes forTimesheet and Work breakdown structure reporting. A Board of Directorsmay define other category fields such as an Activity List of itemshaving items such as “Board of Development Committee,” CountryEvaluation,” Executive Committee,” Finance Committee,” “full board” and“Policy Committee.”

Thus, the category fields 486 provide an increased layer of noisereduction by allowing stream members to relate messages to activitiesrelating to an objective of the stream. They also provided enhancedfiltering opportunities as the system can filter various stream messagesbased on the category field 486 to quickly determine the status of theparticular category fields 486 or a general status of overall streamactivity. Further, the system can combine this filtering technique withthe filtering techniques described herein with respect to the messagetypes to provide a more fine-tuned filtering of messages that relatesolely to a particular category field 486 as well as a message type 480.For example, with respect to the above-noted example of the Board ofDirectors stream, a stream owner or stream member could generate statusreports to determine the amount of issues that have arisen as well asthe amount of issues that have been resolved based on message type butlimit this inquiry solely to issues resolution on the Board DevelopmentCommittee.

The stream information field 488 indicates the stream to which themessage is assigned. Accordingly, communication clutter is decreased andthe signal-to-noise ratio of communications is increased by havingmessages assigned to particular streams, rather than having one newsfeedwith a plurality of information from a variety of sources. Further, inselect embodiments, messages can be posted to one or more streams, ifthe message is relevant to different streams. For example, if a projectat an enterprise is separated into three streams having teams that mayneed to coordinate between projects, one stream could be devices forthis coordination, or stream members of the various streams could postmessages on other streams to improve communication between the groupswhile maintaining a high signal-to-noise ratio.

The internal links 490 indicates that the message is linked to othermessages within the stream. For example, if a stream member replies to aparticular message posted in the stream, the two messages willautomatically be linked. Any additional responses to either of thesemessages will cause the additional messages to be linked to one or bothoriginal messages. Alternatively, or in addition to, links may be formedbased on the message types indicated within the stream messages. Forexample, links may be formed based on question/answer relationships orissue/resolution relationships. As further described herein, this linkinformation can then be used when generating reports to determinestatistics with respect to these message types. The linking may becreated via linked lists, data stacks, or other data structuremethodologies as would be understood by one of ordinary skill in theart. Further, relationship rules or complimentary message rules can begenerated for the various message types such as question/answer.Accordingly, if a stream member posts a stream message having a questionmessage type and another stream member posts a response having an answermessage type then these two messages would satisfy the complimentarymessage rule thereby forming a link or correlation there-between. Thiscorrelation can then be use when filtering messages to determine whichmessages having a correlating message type of been linked with acorresponding complimentary message and which messages have not beenlinked. For example, the system, based on the message types can filter alist of messages based on message type to determine how many messages ofeach message type exist. The system can also filter, alone or inconjunction with a message type filter, based on the correlationsanalyzed between messages to determine, for example, how many messageshave been posted with a “question” message type and how many responsesto that question have been posted, if any, having a corresponding“answer” message type. Therefore, the system can identify how manycorrelations have been formed between messages having complimentarymessage types based on the complimentary message rules to generatemetrics on status and milestones with respect to these particularmessage types.

The type complement 492 is included within the message information whena particular type of message type is selected by a stream member whichcontains a message type complement. For example, a question message typehas a message complement of an answer message type. Therefore, if thestream member selects a question message type, the system generates anadditional field in the message information data structure for themessage type complement. This field can include, in selectedembodiments, a flag indicating whether or not a response has beengenerated that complements the message type created upon generation ofthe stream message (i.e. answers the question). In select embodiments,the system can determine that a message complement has been generated bytraversing every message in the stream and selecting messages that have“answer” message types. The system could then determine if the answermessages posted to the stream are within a predetermined time or date ofthe originally posted question message. In select embodiments, thesystem may traverse the information included within the internal linksfield 490 of the originally posted question message to identify allmessages that are linked with the originally posted message. In doingso, the system immediately filters out a large amount of the messages onthe stream. The system can then quickly traverse the internally linkedmessages based on message type and efficiently filter any messages thatdo not contain an “answer” type message indicator. Once the systemidentifies all answers within the internally linked messages, the systemcan automatically flag the complement field 492 that the question hasbeen answered. Alternatively, or in addition to, the system may filterthrough all answer message type responses and only flag the typecomplement field 492 to indicate the question message has been answered,if an answer message type is found to have been generated within apredetermined (or established by stream owner) time with respect to thequestion message post time and/or it was posted by a particular streammember. Whether or not a complement type field 492 is to be generated atthe time a message is generated can be determined by relationship rulesof the particular message types as described further herein,particularly with respect to FIG. 8.

The message stream 400 provides an immediate and condensed, yetcomplete, view to be portrayed in a message, such that stream memberscan easily understand the latest news in the stream and/or come up tospeed on the current state of affairs with respect to the stream orstream members. While a stream member can dig deeper into the details ofthe message, the format of the message stream 400 described hereinreduces communication clutter by providing a quick identification of thecontents of the message, how the message is related to other messages,other stream members or the content of the stream itself. Further,requiring stream members to include the message type indicator 460 helpsto keep the messages focused and related to the particulars of what thestream was created for in the first place.

An example will be given for illustrative purposes. Since this is astream message, as opposed to a regular conventional message, it isevident to the recipient which area or component the message ispertaining. For example, this may be the medical/health stream discussedabove and therefore, any team member of the stream reading a streammessage knows that the stream message has content relating tomedical/health information. In addition, since each stream member isadmitted by invitation only (although in other embodiments a stream maybe open for members to join at will), the recipient can assume that allmessages and content within the stream should be somewhat relevant, asopposed to junk mail. Accordingly, merely by the creation of a messagestream itself, the amount of clutter in communications is reducedthereby increasing the communication signal-to-noise ratio. Further, inthe example medical/health stream, a message author 410 may be a familymember's doctor, and the stream message 400 content may state that themedical records of Child A have been forwarded to Hospital B. Inaddition, a “deliverable” icon could be displayed as a message typeindicator 460 to indicate that an order or request has been filled.Thus, in a mere few seconds of review, the recipient or any other streammember can quickly determine that a medically-related request has beencompleted.

FIG. 5 illustrates a screen shot 500 in which a message stream 400 canbe entered into a stream according to one embodiment. The screen shot500 illustrated in FIG. 5, as well as additional screen shots describedherein, are given for illustrative purposes only, and can includeadditional or alternative features to those illustrated therein. Certainfeatures can be automatically populated or default populated, such asthe location and starting date and time 505. This can be determinedbased on a current time and established location of the user within themessage stream. However, the computer may also automatically determinethe location of the user, based on his/her computer IP address,geo-location sensor data, wireless networking triangulation, or othermeans. It could also be determined, based on his/her location via GPS ifthey are posting from a remote location via a smart device, as would beunderstood by one of ordinary skill in the art. The starting date andtime can also be adjusted to a particular date in the future, therebyrepresenting for example, that a particular task does not start untilthat future date.

An ending date and time 510 can be completed for a particular project orassignment, along with a work item 520, which could be a name or number.Further, if a stream member is merely posting information or a comment,the ending date and time 510 may represent a current time at which thestream message is being posted to the stream. In the center of thescreen shot 500 are a list of message type indicators 530 and theirassociated icons. As described previously with respect to FIG. 4A, thesemessage type indicators 460 appear in the stream message 400 andrepresent the type of message being posted, so that a stream member canquickly grasp the meaning of the message or quickly peruse a pluralityof messages. Referring back to FIG. 5, a message area 540 is alsoincluded, which allows a stream member to enter the message contentwhich is going to be posted to the stream. Since the screen shot 500includes several separate areas to identify various parameters of themessage, i.e. start and end date and time 505 and 510, work item 520,and message type indicators 530, the message area 540 does not need tobe lengthy (although it could be), as other stream members will likelybe able to quickly grasp the meaning and relationship factors of themessage. Further, if the stream message is being generated in responseto another stream message included in the message stream, it will belinked to the other message as described previously, which will furtherprovide a stream member with an easy understanding of what the messagerelates to both in terms of content and what the content relates to withrespect to the message stream.

Returning to the medical/health stream and as an example forillustrative purposes only, the medical/health stream may include aplurality of stream messages 400 relating to medical and healthinformation of particular stream members. A first stream message may bea question from a stream owner/member having a designated question iconas the message type indicator and may be an inquiry as to a deliverydate of a particular medication at the Pharmacy (the Pharmacy being amember of the stream). In this example, the Pharmacy stream member mayrespond with a second message having a message type indicator indicatingthat there is an issue and having message content indicating that thePharmacy has not yet received the prescription from the doctor. Thisresponse message from the Pharmacy will then be linked to the originalmessage from the stream owner/member, as described above. A third streammessage posted to the stream by the stream member doctor may include astream message having a resolution message type indicator, as well as alinked file containing the prescription for the Pharmacy. This messagewill then be linked to both the first and second messages and will alsocontain information indicating the previously posted issue has beenresolved. This relationship value is important as described furtherherein when generating reports. Therefore, the system can easily trackmessages in an efficient manner, thereby allowing the streamowner/member to easily track answers to his/her inquiry about themedication. Also, other messages that are not linked (i.e. that were notin response to a previous message) to the stream owner/members inquirywith respect to the medication will still be readily accessible, as theyrelate to the stream itself. Therefore, it is very easy to trackspecific inquiries linked to a particular message or to view messages(whether in bulk or filtered by message type indicator) related to themedical health information stream itself.

Accordingly, this type of communication paradigm provides an easy wayfor stream members to come up to speed on the particulars of what isgoing on in a message stream. Contrast this communication paradigm toemail, which may have some related messages back and forth in responseto various inquires, but they will not have any type of messageindicators indicating their content and they are not easily filtered bystream type. In the example above, the doctor may be a friend of thefamily and may have sent a variety of emails to the stream owner over aperiod of time. Therefore, when reviewing email, there will be anenormous amount of clutter that doesn't relate to any particular inquirywith respect to medication.

FIG. 6A illustrates another embodiment for a message screen shot 600,which includes a mode 610 such as message, task, or meeting, a date andtime field 620, a category 630, a message type 640, and a message field650 for inputting message content, and an options field 670. Thecategory field 630 allows message data to be sorted, filtered,collected, and searched. The category field 630 of FIG. 6A can be usedto list the volume or activity area. An example could be a proposaldevelopment, and the associated activities or volumes could becompliance matrix, debriefing, gap analysis, and management. However,other volumes, such as management volume, technical volume, or pricingvolume are contemplated by embodiments described herein. The mode 610allows a user to identify the mode of the message that is being postedto the stream (i.e. the Proposal-Time and Attendance System stream inFIG. 6A). The mode 610 allows for a message to be input as describedpreviously herein. However, a selection of the mode 610 also allows thestream member to post a task to the stream itself.

In selected embodiments and for the task mode 610, a stream member mayneed a certain level of privileges or authority within the stream to beable to post a task or assign tasks to other stream members. Once a taskis posted to the stream and if it is not specifically assigned toanother stream member, other stream members may respond that they willwork on the task. Since the task will include a start and end time, itwill be easy to determine the duration of the task. Further, a messagetype 640 indicating an issue may, in selected embodiments, beautomatically assigned to the post when a task is selected by a streammember. When a stream member posts a message indicating that he/she iswilling to take on the task, that message will automatically be linkedas described above to the task that was posted on the stream. Further,any resolution messages that are posted at a later date will be linkedto the original task message and will signal completion of the task. Theresolution of a task and links between related messages can then be usedto generate status reports, as further described herein. Further, anytype of resolution linked to other messages can be used to automaticallyrelate these messages in a report.

The message type indicators 640 provide a variety of information withrespect to the message as previously described herein and can includeparticular indicators, such as information, comment, feedback, concern,question, answer, issue, and other indicators that may be manuallygenerated by a stream owner. As described previously in selectedembodiments, a stream member will be required to include a message typeindicator as part of their stream posting, thereby allowing other streammembers to more easily track and filter messages within the stream.Certain message types 640 may also have causal connections when they arelinked between various messages. For example, if a stream member posts astream message having a “question” message type 640 and a follow upmessage is posted in response to the stream message (and linked to thestream message) and having a message type 640 of “answer,” thisinformation may be stored such that particular reports can be generatedas described further herein. Similar applications are envisioned forissue and resolution message types 640.

The screen shot 600 also includes a navigation window pane 660 havingvarious selections, such as the user's inbox, a listing of streams forthe user, and a link to each stream in which the user is a member. If aparticular stream has sub-streams included therein, the sub-streams canbe accessed by clicking on the main stream, at which point a hierarchyof streams will be displayed as would be understood by one of ordinaryskill in the art. Further, an options field 670 is included, whichallows a stream member to mark a stream message as urgent or as aninternal message only. Accordingly, a question posted with an urgentoption field 670 would require prompt attention, whereas stream memberswould know not to discuss or forward any information or messages havingthe options field 670 of “internal use only.” An “internal use only” mayprevent stream members from outside the organization from viewing themessage and any attached content. “External members” is another exampleof an options field 670. Other navigation features include, but are notlimited to water cooler, discussion, search, user option, preferences,generate timesheet, status report, budget status, and change password.

FIG. 6B illustrates a completed message within a particular stream. Themessage indicates the particular stream the message is operating under,the due date for the particular request or order, it is a deliverablemessage type, and it is urgent. A full message view can be obtained forcomplete viewing of the message, any links or attachments, and anyrelated messages.

FIG. 7 illustrates a screen shot 700 for managing message types. Asdescribed previously herein, examples of message types 710 include, butare not limited to information, question, answer, issue, resolution,comment, and deliverable. Additional message types include an eventindicating an event to take place, a milestone indicating that aparticular milestone has been met with respect to a particular projector task, and a status indicating the status of a stream member withrespect to a particular task or other assignment. An icon 720 isassociated with each message type to portray a visual indicator of thetype of message. However, any of the message types and/or associatedicons and/or order can be edited if an alternative name or icon isdesired by the stream owner. In addition, a numeric order 730 can beassigned to each message type. The order value allows the system todisplay the message types in a specified order, such as ascendingnumerical value, on the message entry form. Accordingly, a stream memberor stream owner could predefine an order of stream messages based onmessage types that members use most often. In selected embodiments, theordering of stream messages could be automated based on the frequency ofuse by members such that message types with a high frequency of use haveare first in order with messages types of lower use frequency beinglower in order. Alternatively, or in addition to, the system couldautomatically order messages based on the frequency of use of categorytypes alone or in conjunction with the frequency of use of messagetypes. Also, custom message types and associated icons can be added 740.

FIG. 8 illustrates an embodiment for message type relationships 800.Many messages have an anticipated counterpart or complimentary messageas a follow-up. For example, an issue message type could be paired to aresolution message type, a task assigned message type could be pairedwith a task completed message type, a resource needed message type couldbe paired with a resource provided, and an invitation message type couldbe paired with an acceptance or rejection message type. Several othermessage type relationships are contemplated by embodiments describedherein. These paired message types can be created by establishingcomplimentary message rules between various message types (i.e. questionis paired with answer message type). As described previously herein,this type of relationship rule allows additional fields to be generatedupon message creation, which allows the system to track whetheradditionally posted messages having complementary message types havebeen paired with a previously posted message. Message type relationshipscould also be grouped by one or both message types within therelationship. For example, a status report could be generatedimmediately for all issues which have not been resolved yet, allquestions not answered yet, or all assignments for a particular personthat have been completed. There are several possibilities for statusreports that can be generated according to embodiments described herein.

Relationship rules between various message types drive various metricswithin the stream, such as generated reports indicating which messages(i.e. questions, issues, etc) have been resolved (i.e. answered,resolution, etc). It also allows stream members to filter by closingmessage type and to determine a status of items within the stream.Filtering enables a user to focus on what is relevant and important atthe moment, i.e. filter out noise or find items of interest. Forexample, if the stream is a project within an enterprise and variousissue messages and question messages have been generated by streammembers, the stream owner can quickly determine which issues have beenresolved and which questions have been answered, while also determiningwhich issues are outstanding and which questions still require answers.

FIG. 9 illustrates a screen shot 900 for managing template categoryfields. The screen shot 900 lists items for current category data fieldsthat are part of a message entry form for a stream. Fields can turnmessages into meaningful information. The category data is used forcollecting categorization and other data that enhances message contextand searchability. In one embodiment, a user can specify where he/shewants the fields located within the designated area on the message entryform by changing the row, column, and column span values for each field.Therefore, the system provides an easy way for a stream owner tocustomize the message entry form and determine how data is organizedtherein.

FIG. 10 illustrates a screen shot 1000 for managing work items. A “workitem” is an example of a list box category that was filed for aparticular stream template. A category field can be called any name ofrelevance to the particular stream activity that describes the items inthe list. The items listed 1010 are the current work item values thatwould be listed in the “list box” field data item. Work items can bedeleted 1020 or edited 1030, or a new value item can be added 1040.Another example of a category field is “activity.” The “activity”category field would list individual activity items within that field.Other examples of category fields include, but are not limited to “starttime,” “end time,” “due date,” and “state.” A category field can also bespecific names, such as a listing of all committees in which the user isa participating member. Accordingly, this allows a user to populatecategory fields that are selection lists and to maintain elements in thelist.

FIG. 11 illustrates the hierarchy in which streams and sub-streams canbe structured. FIG. 11 illustrates that a parent member is a member ofall sub-streams by inheritance. For example, the upper portion of FIG.11 illustrates that 1.0.0 is a member of all sub-streams 1.1.0, 1.2.0,1.2.1, 1.2.2, and 1.2.2.1. It also illustrates that 1.2.0 is a member byinheritance of the sub-streams 1.2.1, 1.2.2, and 1.2.2.1. Likewise,1.2.2 is a member by inheritance of the sub-stream 1.2.2.1. The lowerportion of FIG. 11 illustrates how the sub-streams are ultimatelyinherited by the parent stream 1.0.0.

Embodiments will be described for a wizard by which stream configurationtemplates can be formed, with reference to FIGS. 12A-12G. FIG. 12Aillustrates a screen shot for a new template setup. A selection can bemade for a particular type of template, such as a basic setup, which hasno category data fields. A second type of setup is an extended setup,which has all category data fields. However, some of the category datafields can be edited or deleted. A third type of setup is a customsetup, in which the number and type of category data fields can beselected. A fourth type of setup is an existing custom template.However, other categories of template setups can be established and arecontemplated by embodiments described herein. After selecting a type oftemplate for setup, a value for the name of the template and adescription for the template can be entered.

FIG. 12B is a screen shot illustrating a basic template selection. Thebasic template can be configured with no additional category fieldsdefined and a minimal set of message types. FIG. 12C is a screen shotillustrating an extended template selection, which can have all possiblecategory fields. A custom template, illustrated in the screen shot ofFIG. 12D, allows a user to select which fields to be included in thetemplate from those available and the number of each field. FIG. 12E isa screen shot illustrating a selection of an existing template. FIG. 12Fis a screen shot illustrating enablement of discussion categories,previewing message input form from previous changes, and adding morecategory fields. FIG. 12G is a screen shot illustrating the placement ofcategory fields, which can be used to relate messages to other aspectsof the stream's activity, such as project management, timesheet, orother tracking system identification codes or activity categories, duedates, or occurrence dates. FIGS. 12A-12G illustrate a basic templateset-up. However, a vast array of templates can be established to assista user in setting up a stream to fit his/her needs, including but notlimited to templates for project management, consulting, product betatesting, board of directors, individualized education programs,pharmaceutical, publishing, advocacy group, student project, telework,and application consulting support.

A template wizard can display the forms needed to define a particularstream message input form. After starting the wizard, a streamproperties option can be selected in a stream summary pane, or byclicking a view link in a manage streams administration menu. Otherembodiments can include a manage-items-forms option or a video tutorial.For any template selected, message types should include types that bestdefine the particular stream and identify the important status events ormilestones in managing the forward progress towards accomplishment ofthe stream objectives. The message types provide an immediate visualidentification of what is happening, enables easy status reporting, andis the basis for creating knowledge. The manage message types of thetemplate wizard is used to add, change, and delete the stream's messagetypes.

FIG. 13 shows a screen shot illustrating a console that can be definedby a user. A console illustrates an activity summary and the run periodsfor the last run and the next run. Console settings are available foreach console. FIG. 13 illustrates the stream member names and associatedpictures, priority messages as defined, and alert messages from aparticular member. Another example of a console could illustrate allmembers of the stream, messages sorted by message type, and key membersof the stream. Another example of a console could illustrate issues anddeliverables for the stream, along with stream members and activity ofthe stream illustrated by a graph. Many other options and combinationsof options for a console are contemplated by embodiments describedherein.

FIG. 14 illustrates a status report according to embodiments describedherein. The status can be automatically categorized according toselected categories by a stream owner and/or stream member. Based onoriginal messages that were tagged with a message type, such as issues(resolved), issues (not resolved), questions (answered), and questions(not answered), the system can instantly generate a status report havingresults under those particular categories. For example, the system cangenerate a report indicating each message and the status with respect tothat message and/or can generate reports based on message types having acomplementary message type. Based on the algorithms described herein,the system can traverse the messages to determine which messages havebeen flagged as having a complementary message in response to anoriginal posting. Thus, each message having an issue as the message typecan be listed along with corresponding messages having a resolutionmessage type paired with this message. The system can include anycontent included with those messages as well as the final disposition,such that a reviewer can easily grasp the status of particular itemswithin the stream. Further, stream members can be identified that wereinvolved in posting original messages, as well as follow up messagesthat resolved a complementary message type (question/answer) so that thereviewer can also know who was involved in completing variousassignments or answering questions, for example.

In addition, automatic metrics can be generated, such as the metrics inthe table at the bottom of FIG. 14. The system can generate a charthaving one or more of the following: the number of messages havingvarious message types (i.e. question, issue), the number of responses toeach message, the people who responded to the messages, the amount ofclosed messages (i.e. questions answers, issues resolved), the number ofmessages to which no responses were provided, and the average amount oftime to respond or not respond. This information can be determined bythe system based on the information included with each message, such asdate and time information, message type information, message linkinformation, and flag information for complementary message types thathave been analyzed by the system and determined to have a correlation.

Embodiments described herein also provide a mechanism for stream membersto rate the quality of answers, resolutions, deliverables, and/orcompletions that could factor into a user's contribution score.Gamification is a mechanism in which to drive engagement and teamperformance. Based upon generated metrics, a recognition or awardprogram can be established for a defined performance interval, such asquarterly, monthly, weekly, etc. Examples of rated member actionsinclude, but are not limited to the fastest member to respond to anothermember's question or issue marked as urgent, the fastest member torespond to another member's question or issue not marked as urgent, themember having the highest contribution value in each stream, and themember having the highest contribution overall across all streams. Acontribution value can be computed by totaling a member's score, wherean example point system might include two points for answering aquestion, six points for resolving an issue, five points for completinga task, one point for asking a question, two points for identifying anissue, two bonus points for providing an answer or resolution withinthirty minutes, and one bonus point for completing a task before its duedate. However, several other metric combinations are contemplated byembodiments described herein. All values and thresholds are preferences,so that the stream owner may adjust the importance of items in theindividual stream and accommodate additional message types andrelationships.

The status reports provide numerous advantages for a project manager oranyone that is coordinating or managing the accomplishment of thestream's activity. Status reports can replace most or all of statusmeetings. Project managers can easily create one or more streams forvarious projects and can include only stream members who are assigned tothose particular projects. Based on message posting by the streammembers, the project manager can have the system generate a statusreport detailing the status of various assignments, tasks, or questionmetrics within the stream. Therefore, the project manager can easilyidentify which items have been resolved and which items remainoutstanding, as well as which members of the team have been productiveand which have been inefficient or ineffective.

FIG. 15 illustrates a stream analysis report. In the particularillustrated example, the message types of answer, issue, question, andalert can be graphically illustrated for each stream member.Accordingly, the system can generate a report indicating how many ofeach particular message types have been generated by various members ofthe stream. The number of each message by message type can also begenerated and displayed. This information can be determined based on awindow of time, thereby allowing project managers to quickly identifywho is answering a lot of questions, who is resolving a lot of issues,and who may be asking a lot of questions. As noted above, thisrepresents a powerful tool that project managers and/or stream owners,for example, can use to determine the status of projects and identifyteam members that are working effectively, as well as those that mayneed improvement. A stream analysis report can also be used to indicatewho is working (i.e. there are messages posted frequently into one ormore streams) and who is productive for user defined intervals (i.e. thepersons contributing relevant and important content).

Embodiments described herein can also be used to extract time entryinformation and to generate time sheets. In an embodiment, a task startand task end times indicated in message entries can be used forautomatic posting into a timesheet system. The system can also estimatestarting and ending times based upon the message post time stamp. In oneembodiment, a user may post a message into Stream A, and at some latertime, post a message at a specific time in Stream B. The system canassume that the message in Stream A is the end of the activity forCustomer A and start accumulating time towards Customer B of Stream B,since that is the next message posted by the user. An infrastructureembodiment may include a web service-based architecture accessiblethrough the Internet. A browser-based web application user interface canbe used. Message contents that can be used to generate the timesheetinclude but are not limited to a user ID, a client ID, a date and timestamp, a state indicator, a work item code pertaining to the message, amessage type code, a public or private flag, and a message text.Timesheet data can be filtered by one client ID, multiple client IDs, orall client IDs.

Timesheet data is based on tagged message feeds from one or morestreams, in which a stream is a sequence of micro-blogged entries bymembers, i.e. a work diary. Embodiments for entries, such as a task oran assignment can include a time clock, either manually initiated orautomatically initiated. The time clock could stay open until thespecific task or assignment is completed or until a different task orassignment is initiated. In addition, the new task or assignment caninitiate a new time clock. A further embodiment could include arestriction from having more than one time clock simultaneously active.

Embodiments described herein also provide dashboards that can bedesigned according to an area of interest for each user of a stream.FIG. 16A illustrates a cybersecurity dashboard, which includes multiplewindows of graphed on-going results, from which much of the processmetrics data is derived from the embodiments described herein. Whencontinuous monitoring and other cybersecurity focused systems feedcategorized messages into the system, in combination with team memberuser categorized activity messages, the multiple windows can monitorvarious aspects of interest, such as a posture assessment, overallvulnerability risk score, unauthorized personnel, connections, devices,and software, anomalies and events impact, and spam and phishing email.FIG. 16A illustrates just one example dashboard of one area of interest,i.e. cybersecurity. However, a user could design a multiple-windowdashboard for any particular area of interest, from a military operationto a child day care facility. A dashboard provides instant visualinformation on the activities of a stream. FIG. 16B illustrates aprocess flow using embodiments described herein to integrate human andmachine activity/situation status, events, milestones, alerts, andnotifications as might be used with the cybersecurity dashboardillustrated in FIG. 16A. Insight and process metrics for a work groupenvironment is realized, turning unstructured processes intocollaborative processes.

Embodiments described herein provide a connection between a front end ofcollaboration technology and a backend infrastructure to providestream-related documents, relevant content reporting, and extendedintegration. FIG. 17 illustrates a hardware network 1700 as used withembodiments described herein. The central hardware hub 1710 includesseveral servers and processors. The hub includes but is not limited toan inbox processor 1720 and one or more file servers 1730 that areconnected to multiple load balanced web farm servers 1740. The centralhardware hub 1710 also includes multiple groups of primary with backupSQL servers 1750, a message sender 1760 connected to a bulktransactional email service, a payment module 1770 connected to apayment processing center 1775, and a hybrid storage module 1780connected to a customer location web services integration center 1785,via the Internet. The number and layout of servers and processors inFIG. 17 are given for illustrative purposes only, and the actual numberand layout of servers and processors could vary there from.

It should be noted that while the descriptions provided above withrespect to the graphical user interfaces of the system described hereinillustrate various icons, naming conventions, and executable interfacesat various locations within the graphical user interface, the systemdescribed herein is not limited to such implementations. For example,the icons, descriptions, naming conventions, and the like can bedisplayed in a variety of areas and in a variety of configurations thatmay either be predetermined or established by the stream owner.

A hardware description of a computer or server for implementing thesystem according to exemplary embodiments is described with reference toFIG. 18. In FIG. 18, the server includes a CPU 1800 which performs theprocesses described above. The process data and instructions may bestored in memory 1802. These processes and instructions may also bestored on a storage medium disk 1804 such as a hard drive (HDD) orportable storage medium or may be stored remotely. Further, the claimedembodiments are not limited by the form of the computer-readable mediaon which the instructions of the inventive process are stored. Forexample, the instructions may be stored on CDs, DVDs, in FLASH memory,RAM, ROM, PROM, EPROM, EEPROM, hard disk or any other informationprocessing device with which the processor and/or server communicates,such as a server or computer.

Further, the described embodiments may be provided as a utilityapplication, background daemon, or component of an operating system, orcombination thereof, executing in conjunction with CPU 1800 and anoperating system such as Microsoft Windows 7, UNIX, Solaris, LINUX,Apple MAC-OS and other systems known to those skilled in the art.

CPU 1800 may be a Xenon or Core processor from Intel of America or anOpteron processor from AMD of America, or may be other processor typesthat would be recognized by one of ordinary skill in the art.Alternatively, the CPU 1800 may be implemented on an FPGA, ASIC, PLD orusing discrete logic circuits, as one of ordinary skill in the art wouldrecognize. Further, CPU 1800 may be implemented as multiple processorscooperatively working in parallel to perform the instructions of theinventive processes described above.

The server in FIG. 18 also includes a network controller 1806, such asan Intel Ethernet PRO network interface card from Intel Corporation ofAmerica, for interfacing with network 180. As can be appreciated, thenetwork 180 can be a public network, such as the Internet, or a privatenetwork such as an LAN or WAN network, or any combination thereof andcan also include PSTN or ISDN sub-networks. The network 180 can also bewired, such as an Ethernet network, or can be wireless such as acellular network including EDGE, 3G and 4G wireless cellular systems.The wireless network can also be WiFi, Bluetooth, or any other wirelessform of communication that is known.

The server further includes a display controller 1808, such as a NVIDIAGeForce GTX or Quadro graphics adaptor from NVIDIA Corporation ofAmerica for interfacing with display 1810, such as a Hewlett PackardHPL2445w LCD monitor. A general purpose I/O interface 1812 interfaceswith a keyboard and/or mouse 1814 as well as a touch screen panel 1816on or separate from display 1810. General purpose I/O interface 1812also connects to a variety of peripherals 1818 including printers andscanners, such as an OfficeJet or DeskJet from Hewlett Packard.

A sound controller 1820 is also provided in the processor and/or server,such as Sound Blaster X-Fi Titanium from Creative, to interface withspeakers/microphone 1822 thereby providing sounds and/or music.

The general purpose storage controller 1824 connects the storage mediumdisk 1804 with communication bus 1826, which may be an ISA, EISA, VESA,PCI, or similar, for interconnecting all of the components of theprocessor and/or server. A description of the general features andfunctionality of the display 1810, keyboard and/or mouse 1814, as wellas the display controller 1808, storage controller 1824, networkcontroller 1806, sound controller 1820, and general purpose I/Ointerface 1812 is omitted herein for brevity as these features areknown. One or more of the servers illustrated in FIG. 17 may not haveevery feature illustrated in FIG. 18, and other servers illustrated inFIG. 17 may have additional features not illustrated in FIG. 18.

FIG. 19 illustrates a flow chart describing processes for generating andupdating stream information according to one example. As illustrated inFIG. 19, the process starts at step S1902 at which point a stream isgenerated. The system, implemented for example via the server describedwith respect to FIG. 18, receives a command from a user/stream ownerlogged into the system to generate a new stream. At this point, thesystem generates a stream having identification information provided bythe stream owner. Upon generating the stream, the stream owner canrequest a predetermined stream setup provided by the system having apredetermined format or the stream owner can create their own streamformat as described previously herein. The stream member can then inviteother people or entities to join the stream. This can be done via email,text or any other method as would be understood by one of ordinary skillin the art.

Once a stream has been generated at step S1902, processing proceeds tostep S1904 at which point the stream of the system is able to receivestream information. Stream information can consist of a variety ofinformation such as new members accepting an invite, calendar updates,receipt of stream messages and the like. This information can bereceived by stream members who are logged into the system or can bereceived from sensors or other external communications sources. Forexample, the system may traverse a network to automatically bring indesired information or an Application Programming Interface (API) can beutilized for outside vendors to introduce information into the stream.

Once any type of information is received by the system with respect to astream that has been generated at step S1902, processing proceeds tostep S1906 at which point the system updates the stream. This caninclude a variety of processes such as updating the stream to includenew messages, tasks and/or video meetings introduced to the stream bystream members or external sources in the previous step. The updating ofthe stream may also include updates made by the stream owner such as theinclusion of new message types, categories, input formats and the likeas previously described herein. This process is repeated periodically atpredetermined times or can be instantiated any time an update isprovided to an existing stream. Further, the updating of the stream atstep S1906 includes storing any new information received and updatingany data structures such as additional information related to streammessages.

Once the stream has been updated with any received information,processing proceeds to step S1908 at which point the system analyzes allof the newly received stream information. Analysis is performed by thesystem, for example, to update any correlations between the informationthat has been received at step S1904 and updated at step S1906. Forexample, a new message received from a stream member may be analyzed todetermine the message type and whether the message is correlated withany other messages as previously describe herein. This could includeforming a correlation between messages based on their relation to eachother, based on a response, and/or based on message types havecomplimentary message types and satisfying the complimentary messagerules as described previously herein. Any information derived from thestream analysis, such as correlations between messages, is updated andstored by the system. For example, the data structure of certainmessages as illustrated in FIG. 4B may be updated to include additionalinternal links 490 and type complement information 492.

Once information has been updated in the stream and analyzed by thesystem, processing proceeds to allow for the generation of stream statusupdates at step S1910. Accordingly, a stream member may request that thesystem generate metrics, such as those described with respect to FIG.14, based on the latest updates and analysis performed by the system.Accordingly, a stream member may request how many messages exist in thestream which have a “question” message type as well as which of thesemessages have correlated messages having an “answer” message typethereby satisfying complimentary message rules as described previouslyherein. The stream member could then easily discern the status ofvarious inquires in the stream. If there are a variety of workcategories then the user could further request that the system generatemetrics related to question and answer message types with respect to aparticular work item. As described previously herein, a stream membercould also request metrics with respect to turn-around-time forparticular stream members to determine who effectively answeredquestions and how quickly.

Thus, the system embodiments described herein provide for acommunication collaboration tool that provides an impetus for users tocommunicate relevant information while also allowing for users to easilyfilter and quantify relevant information with little to no noise thatoccurs typically in other communication systems. Further advantages areprevalent from the descriptions and illustrations provided herein.

The foregoing discussion discloses and describes merely exemplaryembodiments of the present invention. As will be understood by thoseskilled in the art, the present invention may be embodied in otherspecific forms without departing from the spirit or essentialcharacteristics thereof. Accordingly, the disclosure of the presentinvention is intended to be illustrative, but not limiting of the scopeof the invention, as well as other claims. The disclosure, including anyreadily discernible variants of the teachings herein, define in part,the scope of the foregoing claim terminology such that no inventivesubject matter is dedicated to the public.

1. A computer-implemented method comprising: generating, at one or moreservers, a communication stream having one or more stream members;receiving, at the one or more servers, a plurality of stream messagesfrom the one or more stream members, the plurality of stream messageseach including a message content and a message type; adding, at the oneor more servers, the stream messages to the communication stream to beaccessible by the one or more stream members; analyzing, at the one ormore servers, the message type of each of the stream messages andforming correlations there-between, the correlations being a function ofcomplementary message rules; and serving, from the one or more serversto a client device, communication stream status updates to the clientdevice, the communication stream status updates being based in part onmessage types of the plurality of stream messages and an analysis ofcorrelations formed between the plurality of stream messages.
 2. Thecomputer-implemented method of claim 1, wherein the message typeindicates status events relating to an objective of the communicationstream.
 3. The computer-implemented method of claim 1, wherein themessage type includes at least one of status, feedback, question,answer, issue, and resolution.
 4. The computer-implemented method ofclaim 1, wherein an amount of available message types cannot exceed apredetermined value.
 5. The computer-implemented method of claim 1,further comprising: analyzing, at the one or more servers and inresponse to receiving a response message to a stream message, themessage type of the stream message and the message type of the responsemessage to form a correlation there-between, the correlation being afunction of the complementary message rules.
 6. The computer-implementedmethod of claim 1, further comprising: filtering, at the one or moreservers, the messages based on the message types.
 7. Thecomputer-implemented method of claim 1, further comprising: filtering,at the one or more servers, the stream messages based on the messagetypes and correlations formed between the stream messages.
 8. Thecomputer-implemented method of claim 1, wherein the communication streamfurther includes category indicators identifying various aspects ofactivities relating to an objective of the communication stream.
 9. Thecomputer-implemented method of claim 7, wherein each of the streammessages further includes a category indicator.
 10. Thecomputer-implemented method of claim 7, further comprising: filtering,at the one or more servers, the stream messages based on the categoryindicator and the message type.
 11. The computer-implemented method ofclaim 1, wherein the communication stream status updates include metricsrelating to stream messages having correlations satisfying thecomplementary message rules.
 12. The computer-implemented method ofclaim 1, further comprising: serving, from the one or more servers tothe client device, a user interface having a first section containing aplurality of stream messages each containing a visual indicatorcorresponding to the message type of the particular stream message, anda second section containing details of a select stream message.
 13. Acomputer-implemented method for providing a communication stream on aclient device, the method comprising: transmitting, from the clientdevice to at least one server, a command for the at least one server togenerate a communication stream having one or more stream members, auser of the client device being one member of the communication stream;transmitting, from the client device to the at least one server, aplurality of stream messages, the plurality of stream messages eachincluding a message content and a message type; receiving, at the clientdevice from the at least one server, the communication stream accessibleby the one or more stream members and having the stream messages, thecommunication stream further having correlations formed between themessage types of the stream messages, the correlations being a functionof complementary message rules; and receiving, at the client device andfrom the at least one server, communication stream status updates, thecommunication stream status updates being based in part on message typesof the stream messages and an analysis of correlations formed betweenthe stream messages.
 14. The computer-implemented method of claim 13,wherein the message type indicates status events relating to anobjective of the communication stream.
 15. The computer-implementedmethod of claim 13, wherein an amount of available message types cannotexceed a predetermined value.
 16. The computer-implemented method ofclaim 13, further comprising: receiving, at the client device and fromthe at least one server, messages filtered based on the message typesand correlations formed between the stream messages.
 17. Thecomputer-implemented method of claim 13, wherein the communicationstream further includes category indicators identifying various aspectsof activities relating to an objective of the communication stream. 18.The computer-implemented method of claim 17, wherein each stream messagefurther includes a category indicator.
 19. The computer-implementedmethod of claim 17, further comprising: receiving, at the client devicefrom the at least one server, messages filtered based on the categoryindicator and the message type.
 20. The computer-implemented method ofclaim 13, wherein the communication stream status updates includemetrics relating to stream messages having correlations satisfying thecomplementary message rules.